We’re out to set an example, one which proves that banking customer support needn’t be time consuming, difficult to access or automated. Moved house? We can change your address in a couple of minutes. Been charged twice accidentally? A couple of taps, and you’re in touch with a member of the team, ready to go that extra mile to make things good again 😇
Here’s a selection of our favourite customer interactions and responses. A timely reminder of why our users are so awesome!
The New Mate
The Sore Head
The Riddler
The Guardian of Middle Earth
The Party Animal
The Will They Won't They
The Actual Proposal
The customer support team are available 24 hours a day via the Help button in the app, ready to answer questions no matter how small. We have a pretty great average response time of under 5 minutes too.
We’re on a mission to build the best bank in the world. Founded in 2015, Monzo is a mobile led banking app built to make managing your day to day finances as simple ordering a pizza or a taxi. Enjoy instant spending notifications, FX free spending abroad and tools to help you set budgets.