One of the most common ways that mental health and money problems intersect is gambling. According to the Royal College of Psychiatrists, people with gambling problems are more likely to have a range of mental health problems including low self-esteem, stress-related disorders, depression, anxiety and substance misuse.

Gambling disorder and debt are inextricably linked: 80% of people seeking help for a gambling addiction also reported being in debt, according to GambleAware.

In Britain, around 0.8% of people (aged 16+) identify as a problem gambler, which means it’s likely that more than 5,000 Monzo customers are affected by gambling disorder.

That’s why we’re doing some work to improve what we do to help people with gambling problems.

Right now at Monzo, we aim to do the following things to support customers who are vulnerable because of gambling problems.

Right now, we’re only able to help these people once we find out that they’re struggling with gambling issues, which is usually once they’re already experiencing problems with their money.

But we want to do more to preempt and prevent people from having financial problems as a result of gambling, instead of just supporting them once they’re already in trouble.

Self-exclusion is a powerful way for people who have decided to stop gambling for at least six months to get support with their decision.

At the moment, when someone tells us they’ve decided to self-exclude from gambling, we point them to a charity called GamCare, which provides free software that blocks online gambling sites, to prevent you from gambling online.

Casinos and bookmakers are also required to support self-exclusion in person, and will be part of schemes that allow you to make a single request to self-exclude from everywhere that offers the same kind of gambling in your area.

These are both really effective ways for people to get support with self-exclusion. But we believe that banks should play an important role in supporting these people. Rather than just pointing people towards outside sources of support, we want to let people self-exclude directly from their bank account, through the Monzo app.

A paper from the Money and Mental Health Policy Institute recommends that card providers offer customers the option to block gambling spending, to give people the power to help protect themselves from harm.

We’ve been working on a feature that lets people block transactions to gambling sites from being made on their Monzo account.

People will be able to switch on the feature in the settings of their app, or by reaching out to someone in our customer support team.

Turning the feature on will mean that we block any payments you try to make to gambling merchants through Monzo, online and in person.

When you buy something with your Monzo account, each transaction is tagged with a code, that helps us identify the type of merchant you’re paying. We usually use these codes to sort your spending into categories.

So we can block specific transactions, we’ve put together a list of codes that will help us identify when your transactions are related to gambling. When the feature’s turned on, we’ll do our best to block any payments you try to make to these merchants.

To remove the block, you’ll need to chat with customer support first. We’ll use that conversation to ask questions like, “Has your situation changed since you first switch the restrictions on?”

If you do decide to turn off the block, we’ll give you 48-hours before you can switch it off from the app yourself.

These measures add elements of ‘positive friction’ to the process, asking you to make some extra effort to lift the restrictions. We want to prevent people from switching it off impulsively, and give them the chance to understand the implications and make a considered decision.

Of course this isn’t a perfect or catch-all solution. It won’t work for everyone, and there will always be ways for people to access their money and use it to gamble. We’ll continue to improve it once it’s launched. And in combination with other features, other self-exclusion schemes and the right support, we hope it will help.

We want to develop features that prevent financial problems caused by gambling, rather than trying to support people once they’ve already happened. If we’re able to help people avoid or minimise problem debt, they’ll be able to avoid the stress and anxiety that come with financial difficulties. And if they’re able to stay out of debt, it means we don’t lose out as a business.

We believe allowing customers to manage their self-exclusion directly from their bank account will also give them more independence ownership over their recovery. And if our goal is to give people choice and control over their money, that includes giving you the option to choose how not to spend it.

Switching on the block directly from the app means that, once you’ve made the choice to self-exclude, you can block all gambling-related transactions from happening, straight from the source. We hope this will work well alongside other self-exclusion schemes.

We’ve already started work on the gambling block, and hope to bring it to the apps in the next few weeks.

But this is only just the start. There’s plenty more that we can do to support people with gambling problems, and we plan to work on more features that address different parts of the problem.

GambleAware sets out a list of signs of gambling related harm:

And here are some of our early ideas for how to address them:

We’d love to hear what you think about the solutions we’ve suggested, and if you have any ideas of your own. Please share them in the dedicated discussion on the community forum.