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How We Protect You

How We Protect You
6 September 2023

Making it clear when we’re on a call with you to protect you from fraud

If someone calls you claiming to be from Monzo, you can now check to see if they’re telling the truth or not in the Monzo app.

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How We Protect You
19 March 2021

What to do if your personal details are compromised in a data breach

Having your personal details accessed as part of an online data breach can be scary. Here's what you can do to keep yourself safe.

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Fraud
How We Protect You
27 May 2020

Puppy and kitten deposit scams are on the rise

It might sound too mean to be true. But fraudsters are tricking people into paying deposits for cute kittens and puppies, that don’t actually exist! 

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How We Protect You
30 April 2020

We’re launching confirmation of payee to help keep your money safe from fraudsters!

Confirmation of Payee is a service to make bank transfers safer. It checks that the account holder name and details you typed in match those on the account you’re trying to pay.

How We Protect You
28 April 2020

See how fraudsters run phishing scams, so you can learn to spot their tricks

See how fraudsters run phishing scams, so you can learn to spot their tricks.

How to spot an HMRC scam
Fraud
How We Protect You
24 April 2020

What an HMRC scam looks like

Fraudsters are sending emails and texts pretending to be from the government. These scam messages can look and sound very convincing, so here's how to spot an HMRC tax scam.

How to spot a bank scam
Fraud
How We Protect You
23 April 2020

How to spot a bank scam before it's too late

We've outlined what these bank scams usually look like, how authorised push payment fraud works and how to protect yourself from fraud.

How We Protect You
9 April 2020

Can't afford your rent because of coronavirus? Experts explain what you can do

If you’re worried about paying rent or facing homelessness because of coronavirus, we asked homeless charity Centrepoint to explain what you can do.

How We Protect You
7 April 2020

How to shop online safely with Monzo

If you're shopping online more during the lockdown, you could be more at risk of falling victim to fraud.

How We Protect You
Fraud
27 March 2020

Got a text or email about coronavirus? Here's how to tell if it's real

Fraudsters are faking government texts, to try and trick you into revealing sensitive information or pay fake fines.

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How We Protect You
29 January 2020

How we upgraded 3D Secure

We’ve upgraded to the new version of 3D Secure. Backend engineer Arthur explains how we did it.

How We Protect You
16 December 2019

Scams to watch out for when you're shopping online this Christmas

Fradusters are busier than ever over the festive season, so it's especially important to protect your money and keep your eyes open for scams.

Illustration of a laptop with crime scene tape
How We Protect You
Fraud
13 November 2019

To protect yourself from fraud, never tell anyone your PIN

Fraudsters can trick you into sharing your PIN, get access to your bank account and steal your money. Learn how to protect yourself from phishing scams.

Scam OG image
How We Protect You
Fraud
17 July 2019

Protect yourself against investment scams on social media

An investment opportunity promising you amazing returns in days? It’s probably a scam.

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How We Protect You
Fraud
16 June 2019

Monzo called asking me to move my money into a safe account. Should I?

Definitely not! We’ve seen an increase in fraudsters claiming to be from Monzo trying to trick people into sending them money by bank transfer. Here’s how to protect yourself.