How can we help?

Our friendly customer support team is available to chat in the Monzo app. Monday to Friday: 24 hours a day Saturday and Sunday: limited support

We aim to reply as soon as we can, though response times may be longer on weekends and holidays.

Chatting to us in the Monzo app is the fastest way to get in touch.

You can also drop us an email at usa-help@monzo.com or give us a call at 415-200-4074 (Please note that we may need to call you back).

Please check out our help center for answers to common questions.

Existing customers can get help via the app

Monzo’s Savings Jar Annual Percentage Yield (APY) is 3.75% as of September 19, 2024. The APY may change at any time.

This website is operated by Monzo Inc. Monzo reserves the right to restrict or revoke any and all offers at any time.

Monzo is a financial technology company, not a bank or FDIC-insured depository institution. Monzo accounts are subject to pass-through FDIC insurance up to $250,000 per ownership category, should Sutton Bank fail. Certain conditions must be satisfied for pass-through deposit insurance coverage to apply which you can learn more about here.

The Monzo mobile banking app facilitates access to banking and deposit services provided by Sutton Bank, Member FDIC. The Monzo Mastercard Debit Card is issued by Sutton Bank, pursuant to a license from Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.