Beatrice Borbon
Publishing our 2018 Annual Report!
We’ve published our financial statements for the financial year that ended in February 2018.
Why doesn’t Monzo have branches?
We believe we can give you everything you need from a bank, without branches. Pay in cheques and cash, withdraw large amounts of cash and make big bank transfers, all from your phone.
What is Open Banking?
We explain what Open Banking is, how it works, and what it could mean for you and your money.
How do card payments work?
We break down what's going on behind the scenes each time you make a payment with your card.
What to do if your card's been lost or stolen
If your card's been lost or stolen, here's how to cancel your card, order a replacement, and get a refund on any illegal transactions.
How do I add money to my Monzo account?
Add money to your Monzo account by making a bank transfer, setting up a standing order, or getting your salary paid straight in.
Is Monzo a bank?
Yes! Monzo is a fully-licenced UK bank. That means we’re regulated by the FCA and the PRA and the money in your Monzo account’s protected up to £85,000.
Mastercard exchange rate - What's the rate on Monzo?
When you make payments abroad using Monzo, we pass on the Mastercard exchange rate directly to you, without any markups.
Monzo Monthly Update: June
From launching Apple Pay, to helping you send international payments, we take a look at the progress we’ve made in May, and explain what’s in store for June.
Meet the Vulnerable Customers Team
A recently-formed team of four, the Vulnerable Customers Team are dedicated to making sure Monzo understands and considers the needs of all our customers, especially those that are most likely to have problems with their money.
Monzo Monthly Update: May
From giving everyone the option to switch to Monzo, to adding a few new categories for your spending, we take a look at the progress we’ve made in April, and explain what’s in store for May.
Can I switch bank accounts if I have an overdraft?
Yes! Having an overdraft at your old bank doesn’t stop you from switching accounts through the Current Account Switch Service. But some banks won’t give you the same overdraft with your new account.
Can I have more than one bank account?
Yes! You can have as many current accounts as you like. Find out why you won't hurt your credit score, so long as you follow this post! ✅
#TagYourTransactions
You can now add tags to your transactions, to help you sort and search the things you buy with Monzo.
Monzo Monthly Update: April
From reaching half a million current accounts, to making more overdrafts available, we take a look at the progress we’ve made in March, and explain what’s in store for April.