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Contactless doesn't work

You need to activate your Monzo card in the app. It's rare, but sometimes contactless doesn't activate.

If your contactless isn’t working:

  1. Check you’ve activated your card.

  2. Try popping your card in the card machine and putting in your PIN. That should let you do contactless next time you pay.

If it’s still not working, you can order a new card. Here’s how:

  • Tap 'Home'

  • Tap ‘Card’ on the account you need a new card for

  • Scroll down to 'Replacement' and tap 'Order new card'

  • Follow the instructions, and a new card will be on its way! 

If your card is damaged or isn’t working when you get it, we'll cover the cost of the replacement.

Just get in touch with us and we’ll help you sort it.

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Existing customers can get help via the app

Monzo Bank Limited is a company registered in England and Wales (No.09446231). Monzo Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our financial Services Register number is 730427. Our address is Broadwalk House, 5 Appold St, London EC2A 2AG.